TERMS & CONDITIONS
TRAINRITE FITNESS LIMITED
Effective date: [1 Feb 2026]
1. Introduction
These Terms & Conditions apply to all services provided by TRAINRITE FITNESS LIMITED (“TrainRite”, “we”, “us”, “our”).
By booking or attending sessions, you agree to these terms.
2. Services
We provide:
1:1 personal training
Group training sessions
Online coaching services
All services are delivered within the UK.
3. Health & Medical Responsibility
Clients must:
Complete required health questionnaires honestly
Inform us of any injuries, medical conditions, or changes in health
Seek medical advice before beginning training where appropriate
Our services are not a substitute for medical advice, diagnosis, or treatment.
Participation in physical training carries inherent risk. By engaging in our services, you acknowledge and accept these risks.
4. Under 18s
Clients under 18 must provide written parental or guardian consent before participation.
5. Payments
Sessions may be purchased:
Individually (pay-per-session), or
As block packages
Payments are currently made via bank transfer. We may introduce additional payment methods (e.g. Stripe) in future.
Full payment terms will be confirmed at the point of booking.
6. Cancellations & Refunds
(Final terms to be confirmed by management)
Cancellation notice period: we kindly require a minimum of 24 hours notice for any session cancellation or re-scheduling.
Cancellations made with less than 24 hours notice will be charged in full
In cases of genuine of genuine emergency, or sudden illness, discretion may be applied.
This policy ensures fairness to all clients and allows session spaces to be offered to others where possible.
Block package expiry policy: to maintain consistency and momentum in your results, all training packages have an expiry period: 4-session and 8-session packages - valid for 2 months from purchase date. 12-session packages - valid for 4 months from purchase date. 20-session packages - valid for 6 months from purchase date
Sessions not used within the validity period will expire unless prior written agreement has been made due to exceptional circumstances.
Consistency is key to achieving results - these timelines are designed to support your progress
Refund policy: All training packages are non-refundable once purchased. If exceptional circumstances arise (e.g. a medical condition preenting continuation), TrainRite fitness may offer:
A temporary pause on the package
A transfer of remaining sessions to an agreed timeframe
A credit note at management discretion
Repeated no-shows may result in suspension of future booking privileges.
7. Liability
We take reasonable steps to deliver services safely and professionally.
To the fullest extent permitted by law:
We are not liable for injury resulting from undisclosed medical conditions
We are not liable for indirect or consequential losses
Nothing in these terms excludes liability for death or personal injury caused by negligence.
8. Insurance
TrainRite maintains active and valid:
Public Liability insurance
Professional indemnity insurance
All services are delivered in accordance with industry standards, qualifications, and duty-of-care obligations to ensure a safe and professional training environment.
9. Photography & Media
From time to time, photos or videos may be taken for marketing purposes.
We will only use identifiable images with prior consent.
10. Code of Conduct
Clients are expected to behave respectfully towards trainers and other clients. We reserve the right to refuse service where behaviour is inappropriate or unsafe.
11. Changes to Services
We reserve the right to modify schedules, trainers, or services where reasonably necessary.
12. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
13. Contact
TRAINRITE FITNESS LIMITED
14 Market Place
London
NW11 6JJ